Process Overview for Flexibility Service Providers

The following steps take you through the general overview of how Flexibility Service Providers (FSPs) can engage with the flexibility marketplace. Make sure to watch the Piclo Flex walk through course via Piclo Academy

Note on Regional and Market Variations

Please note that the process may slightly differ depending on your region and the specific market you are participating in. Ensure you review any region-specific guidelines and requirements provided in the Piclo platform to navigate these variations effectively.

In this article


1. If you haven't done so already, register as a Flexibility Service Provider (FSP) on Piclo: (UK, US, AUS)

  • Create your personal login.
  • Set up an account for your FSP business.

2. After setup, you can invite additional colleagues so your team can access and manage the same account. Remember, each team member will need to use their own email to log in.

Review Opportunities

After registering on Piclo, you can explore current live competitions:

  1. Use the Piclo dashboard to see opportunities across markets.
  2. Use the map to see the latest available competitions.
  3. Check their locations and requirements to determine if they are suitable for you.
  4. For more information on how to review opportunities within Piclo, please refer to the Market Data Guide.

Company Qualification

To participate in a competition or an opportunity, a Dynamic Purchasing System (DPS) or also known as Company Qualification will need to be submitted:

  1. Using the market list on the Piclo Max dashboard [UK only], access relevant DPS with one-click or go to Manage > View applications to see all open applications. In other regions the easiest way to see DPS applications is Manage > View Company Qualification > Applications or use the map competition side panel.
  2. Fill out the application form and submit it for approval from the system operator.
  3. Learn more about the entire company qualification process by reading the detailed guide provided.

Asset Qualification

To qualify for competitions, the next important step is to add your assets. For detailed guidance on this, please refer to the Add and Manage Assets help article.

  1. After adding your assets, the next step is to qualify them for any relevant active competitions. You can learn more about this process in our qualification guide.
  2. If you're interested in automating asset management through APIs, please read our Asset Integration tutorial. For any further support, contact us on


Once your company and assets pass the qualification stage, including any required company qualification checks by the System Operator (SO), you'll be notified via email by Piclo when a competition opens.

  1. Use the asset eligibility page to review and update your assets. Depending on markets, technical qualification criteria differs, for example some may require meter IDs.
  2. When bidding opens for a local flexibility competition and you're ready to participate, make sure to read the guidelines on how to bid into competitions.
  3. After the SO has reviewed the competition bid submissions, you will receive an email detailing the results.

Manage Bidding Data

You can download a complete audit trail of your bids directly from your Piclo account:

  1. Navigate to Manage > Bids > Bid Results.
  2. Click on ‘Download Bidding History’ in the top right corner of the page to download a file containing all bids your account has submitted to any competition.

View Contractual Obligations

You can download a file from Piclo that includes contract obligations, obligated assets, and any availability variations:

  1. Navigate to Manage > Contracts
  2. Click to download the contracts file located in the top right-hand corner.
  3. If any of your planned assets that have been awarded contracts have since become operational, you can use the “Upload assigned assets” feature to update your contractual obligations accordingly.


View your dispatch schedule

  1. Navigate to Operations > Dispatch Schedule.
  2. Check the table for upcoming dispatch instructions.


  1. Navigate to the Settlement section to view necessary settlement data.
  2. Upload the required data to the platform.
  3. Access settlement reports and invoices to view your revenue

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