Add a New User to Your FSP Account

If you or a colleague would like to join an existing Flexibility Service Provider (FSP) account on Piclo, an existing admin user can invite you by going to Settings > Team and selecting Invite new member.

Please note: users invited via the team page are granted only basic permissions by default. For more details on permissions, please refer to our help articles. If you need specific permission changes or have additional requests, contact our customer support team.

Each FSP account can have up to 8 users, including any ‘machine’ users with API access. If your account has reached this limit, please contact support@piclo.energy for assistance.